Frequently Asked Questions

A first-time tuning takes a full 2 hours to carefully tune every note to perfection. Follow-up sessions may be shorter depending on how well the piano holds its tuning.

Stretched tuning is a technique where the bass notes are tuned slightly flatter and the treble notes slightly sharper than equal temperament. This compensates for the natural inharmonicity of piano strings and produces a richer, more natural sound that the human ear perceives as "in tune."

We recommend tuning your piano at least once or twice a year. However, environmental factors can significantly affect how quickly your piano goes out of tune: - Temperature changes from heating and air conditioning cause the soundboard to expand and contract - Humidity fluctuations (dry winters with heaters, humid summers with AC) are the biggest factor - Pianos near windows, vents, or exterior walls are more susceptible If you notice your piano sounding off between regular tunings, it may benefit from more frequent sessions. New pianos or pianos that haven't been tuned in a long time may also need more frequent tuning until the strings stabilize.

Before and after each tuning, we measure the precision of every note and provide you with a detailed report. You can see exactly how far each note was from the target pitch and how accurately it was tuned.

Yes, someone should be present to let the tuner in. We recommend being nearby in case we need to discuss anything about your piano's condition.

1. Create an account by clicking "Book an Appointment" on the home page. 2. Log in and click "Book Now" from your dashboard. 3. Pick a date from the calendar — available dates are highlighted. 4. Choose a 2-hour time slot. 5. Fill in your address, phone number, and any notes (piano brand, parking info, etc.). 6. Review your booking details and click "Confirm Booking". You'll receive a confirmation email and a reminder the day before your appointment. You can edit or cancel anytime from your dashboard.

You can join the waitlist for that date. If an appointment is cancelled, you'll be notified by email so you can book the newly available slot.

We primarily serve Livingston, Short Hills, Millburn, and Summit, NJ at no extra charge. We also serve nearby areas such as West Orange, Caldwell, Florham Park, and Chatham with a $20 travel surcharge.

Our flat rate is $100 per tuning session, which includes the full 2-hour first-time tuning with stretched tuning and the transparency report. The $100 only covers tuning — repairs such as fixing broken keys, pedals, strings, or other mechanical issues may incur additional charges. A $20 travel surcharge applies to locations outside our free service area.